ABOUT THERAPIST

• Are all therapist qualified ?
• Can I meet my therapist outside of therapy context?
• Can I see a therapist immediately?
• Can I talk to the therapist I am interested in before my first session?
• Can i work with more than one therapist?
• Can my therapist decline to see me?
• Can my therapist refer me to a psychiatrist?
• Can therapist offer rates on sliding scale?
• Do I always have to work with the same therapist?
• How do i change therapist?
• How do I know which therapist is right for me?
• Therapist to client Informed Consent
• What if I bump unto my therapist in a social context?
• What if I find the therapist unsuitable for me after my first session?
• What is the complaint procedure?
• What is the difference between a counsellor, psychotherapist, and psychologist?
• Where do I share my review on therapist?
• Why are some therapists more expensive than others?
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ABOUT THERAPY

• Can I extend therapy time during session?
• Can i stop therapy midway into session?
• Extra work taken
• How do I contact my therapist outside of session time?
• How soon will I get the exact address of therapy venue for my in-person session?
• How will therapist handle user data?
• Is therapy for everyone?
• Liability
• Planned breaks
• Regularity of sessions
• Safety
• What do i have to prepare for my first session?
• What happens during a therapy session?
• What is the length of therapy?
• When will therapy come to an end ?
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ACCOUNT RELATED

• Can I open an account on behalf of someone?
• How do I cancel my account?
• How do I open an account?
• I have problem signing up, what can I do?

APPOINTMENT RELATED

• Can I book an appointment on behalf of someone?
• Can I book an appointment with therapist directly?
• Can I book more than one session at a go?
• Can I change therapist after booking an appointment?
• How do I book an appointment?
• How do I reschedule my appointment?
• How soon do I have to cancel my appointment in order to get a full refund?
• How soon in advance can I reschedule my appointment?
• I don’t see an email about my appointment in my inbox. What do I do?
• What if I am running late for my appointment?
• What if my therapist is late or absent from the appointment?
• What is your appointment cancellation policy?
• Who can I talk to regarding signing up?
• Why do i have to pay for an appointment that I missed?
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PAYMENT, RESCHEDULE, CANCELLATION, REFUND

• Can i have a free trial?
• Can I use health insurance to pay for my sessions?
• Do you send me proof of payment ?
• How do I pay for my session?
• How secure is your payment system?
• How soon can i get refunded?
• Is there subsidy?
• Why do I have to pay in advance for my session?
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TELEHEALTH SESSION

• Do i need to download any app?
• Do i need to use specific internet browser?
• How do i begin telehealth session?
• How soon will I get the web link for the video call for my telehealth session?
• Is online therapy (aka telehealth) session really as good as in-person therapy?
• What device is necessary for telehealth session?
• What is the ideal bandwidth for telehealth to run smoothly?
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USE OF WEBSITE

• Can I book a service though I am not located in Singapore?
• How is The Therapy Platform different from other online counselling platform?
• Is there user minimum age to use services in the Website?
• What services are available to me through The Therapy Platform?