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What is your appointment cancellation policy?

We honor full refund if cancellation is within 24 hours from the time of booking and payment. No refund otherwise. Nevertheless, you can reschedule an appointment or change therapist 48 hours prior to scheduled appointment. If you have to reschedule your appointment within 48 hours to scheduled appointment, you will have to write to us at contact@thetherapyplatform.com. Your request for rescheduling of appointment may be accepted or rejected depending on many factors after consideration by us and your therapist. We regret that your session will be forfeited if your request is rejected.