Log in to your account on thetherapy.co, go to My Appointments. Then click on "Reschedule".
For rescheduling of therapy package (prepaid sessions), please use the Reschedule link in the email sent to you after you schedule an appointment.
To reschedule an appointment that is less than 48 hours away, please email firstname.lastname@example.org. Include in your email the time slot you wish to postpone after you have checked availability of the slot on the website.
If you reschedule within 48 hours prior to your appointment, your request for rescheduling of appointment may be accepted or rejected depending on many factors after consideration by us and your therapist. We regret that your session will be forfeited if your request which is made within 48 hours prior to appointment is rejected.
An email confirmation about your appointment is sent almost instantly. There is also a reminder email on your appointment 24 hours prior to your session. Please reach out to us using chat function on our platform, call us at +65 66770725, or email us email@example.com if you don’t receive email from us after 24 hours. Thank you.
Therapist is professionally obliged to show up on time for every appointment. If your therapist is late or absent without notice, you can request for full refund from us. Email firstname.lastname@example.org for us to work on refunding you.
We honor full refund less Stripe transaction fee (3.4%+$0.50) if cancellation is within 24 hours from the time of booking and payment. No refund otherwise. Nevertheless, you can reschedule an appointment or change therapist 48 hours prior to scheduled appointment. If you have to reschedule your appointment within 48 hours to scheduled appointment, your request for rescheduling of appointment may be accepted or rejected depending on many factors after consideration by us and your therapist. We regret that your session will be forfeited if your request is rejected. For cancellation and rescheduling of appointment within 48 hours to your appointment, please email email@example.com.