How can we help you
We do not offer free trial for therapy session. You can opt for Introductory Session to meet your therapist. Introductory Session is priced much lower than a full session.
Alternatively, you can voice/ text message some therapists for free during the first week upon account sign-up.
For payment via Stripe, Stripe invoice will appear in your email inbox right after successful transaction.
For payment via PayNow or bank transfer, invoice with recorded payment will be emailed to you.
If you are paying for one session, you will have to pay through Stripe payment gateway on our website thetherapy.co.
If you will like to make advance payment, please transfer the amount through PayNow to our UEN: 201917371M. Upon payment, please email firstname.lastname@example.org so that we will send you COUPON CODE and scheduling link for your prepaid sessions.
It may take up to one calendar month for you to receive your refund.
We are a private company that does not tie up with any government agencies. We are unable to provide any subsidy. However, we may offer discount coupons from time to time. Look out for them in our social media accounts!