How can we help you
After booking your first session, you can get in touch with your therapist through the secure messaging function on our web platform. Your therapist may or may not reply you in time before start of session. If you have any concern over whether your therapist has received your message, please raise it up during your first session with him/her.
If you wish to message a therapist before booking a session, you will have to subscribe weekly messaging service with that specific therapist. You can cancel the subscription anytime. As a new user, you get to message our featured therapists without any fee for ONE week upon account sign-up.
We will recommend that you keep the same therapist unless you no longer finds therapy with him/her helpful for you.
If you have already booked an appointment with a therapist but wish to change therapist, you have to do so at least 48 hours prior to your appointment by writing to us at email@example.com. You can go ahead to book your next appointment with another therapist on the website. We will refund your original appointment session fee less Stripe transaction fee (3.4%+$0.50). Do note that it takes 5 to 10 business working days for the amount to appear on your credit card statement.
We regret there will be no refund if request on change of therapist is made within 48 hours prior to the appointment.
There is no guarantee of having therapist that is right for you in spite of all available information. Compatibility of therapist to client can be idiosyncratic. Just as one man’s meat is another man’s poison. You will make better judgement on your compatibility after your first session. The best you can do in finding a suitable therapist is to read up their profile and user reviews found on their profile, research their approach, and be prepared to express all your concerns about therapy during first session.
We understand finding a suitable therapist is a journey in itself. If you don’t feel that the therapist is a right fit for you after your first session, book your next session with another therapist within 7 calendar days after your first session to get 50% refund (less Stripe transaction fee of the session)!
Each therapist may issue informed consent for Client to sign. A standard informed consent looks like this:
You can share your review after you login to your account on our platform. Go to the 'Reviews' tab in the therapist profile to leave a review.
Your review will be published after the admin verified that you are an actual client to the therapist. And that your review does not contain irrelevant/ defamatory content.
Your review is identified only by your username which will be partially anonymized.