How can we help you

Are all therapist qualified ?

Here at The Therapy Platform, we verify our therapists qualification by attaining a copy of their certification or by getting a proof of their membership with professional associations. We also interview all our therapists and get as much information we can to verify from all sources available to us.

Can I meet my therapist outside of therapy context?

Meeting your therapist outside of therapy context is creating dual role in your relationship with your therapist. This will compromise the effectiveness of therapy and hence, it is not advisable to meet your therapist outside of therapy context.

Can I see a therapist immediately?

Appointments are available at least 48 hours in advance. However, we can assist on case by case basis if you need an appointment within the day. Contact us at 66770725 or email us at contact@thetherapyplatform.com for such request. Without any guarantee of success, we will do our best to find you a therapist who is available.

Can I talk to the therapist I am interested in before my first session?

After booking your first session, you can get in touch with your therapist through the secure messaging function on our web platform. Your therapist may or may not reply you in time before start of session. If you have any concern over whether your therapist has received your message, please raise it up during your first session with him/her.

If you wish to message a therapist before booking a session, you will have to subscribe weekly messaging service with that specific therapist. You can cancel the subscription anytime. As a new user, you get to message our featured therapists without any fee for ONE week upon account sign-up.

Can i work with more than one therapist?

Working with more than one therapist during the same period can consume lots of energy from you. It is generally not advisable to see more than one therapist unless you are working on very different area of your life, such as seeing a therapist regarding caregiver burnout, and seeing another therapist for couple counselling.

Can my therapist decline to see me?

Yes, your therapist can decline to see you. Some common reasons why therapist may decline to see a client may be related to therapy integrity when in his/her professional opinion, he/she can longer remain therapeutically helpful to you.

Can my therapist refer me to a psychiatrist?

If your therapist feels it would benefit you to speak to a psychiatrist they might let us know, and we will then recommend you to a psychiatrist we feel suitable. Or, they might make a recommendation directly to you. Of course, it is up to you if you decide to take our referral or find a psychiatrist yourself.

Can therapist offer rates on sliding scale?

The availability of sliding scale rate depends solely on therapist. Our platform advertises a flat rate.

Do I always have to work with the same therapist?

We will recommend that you keep the same therapist unless you no longer finds therapy with him/her helpful for you.

How do I change therapist?

If you have already booked an appointment with a therapist but wish to change therapist, you have to do so at least 48 hours prior to your appointment by writing to us at contact@thetherapy.co. You can go ahead to book your next appointment with another therapist on the website. We will refund your original appointment session fee less Stripe transaction fee (3.4%+$0.50). Do note that it takes 5 to 10 business working days for the amount to appear on your credit card statement.

We regret there will be no refund if request on change of therapist is made within 48 hours prior to the appointment.

How do I know which therapist is right for me?

There is no guarantee of having therapist that is right for you in spite of all available information. Compatibility of therapist to client can be idiosyncratic. Just as one man’s meat is another man’s poison. You will make better judgement on your compatibility after your first session. The best you can do in finding a suitable therapist is to read up their profile and user reviews found on their profile, research their approach, and be prepared to express all your concerns about therapy during first session.

We understand finding a suitable therapist is a journey in itself. If you don’t feel that the therapist is a right fit for you after your first session, book your next session with another therapist within 7 calendar days after your first session to get 50% refund (less Stripe transaction fee of the session)!

Therapist to client Informed Consent

Each therapist may issue informed consent for Client to sign. A standard informed consent looks like this:

What if I bump unto my therapist in a social context?

Your therapist will likely maintain boundary by not initiating contact with you. He/she may acknowledge you if you initiate contact with him/her. Your therapist is professionally obliged to never disclose any information about you and your therapy to anyone outside of professional context.

What if I find the therapist unsuitable for me after my first session?

We understand that you may not always find the right fit with the therapist after first session with him/her. We want to support you in finding a suitable therapist. Hence, we are offering 50% refund (less Stripe transaction fee of the session) if you wish to see another therapist for your next session. Simply book your next appointment with another therapist within 7 calendar days after your first appointment and we will credit the 50% refund to you!

What is the complaint procedure?

For any inappropriate behavior from therapist, you can email to our founder Ms Sarah Poh at sarah.poh@thetherapy.co. Ms Sarah Poh will handle your complaint sensitively. You can also write in to the professional association to which the therapist is a member of.

What is the difference between a counsellor, psychotherapist, and psychologist?

These professional job titles are usually associated with the title of therapist’s highest qualification. For example, if a therapist attained Master in Counselling, then that therapist may choose to introduce himself/herself as a counsellor. Likewise, if a therapist attained Master in Clinical Psychology, he/she will introduce himself/herself as psychologist. Note that job title alone does not speak enough about the therapist experience and qualification. Your therapist ability to be of help relies on many factors, including but not limited to, continual professional development, therapist self awareness, the level of supervision support received, and therapist personality.

Where do I share my review on therapist?

You can share your review after you login to your account on our platform. Go to the 'Reviews' tab in the therapist profile to leave a review.

Your review will be published after the admin verified that you are an actual client to the therapist. And that your review does not contain irrelevant/ defamatory content.

Your review is identified only by your username which will be partially anonymized.

Why are some therapists more expensive than others?

Therapist choose their rate independently based on their qualification, years of experience, degree of expertise, specialties, and consideration unique to their therapy practice. Therapy rate is not necessary a reflection on one’s capability to help therapeutically.