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How do I reschedule my appointment?

To reschedule your appointment, write to us at appointment@thetherapy.co. Include in your email the time slot you wish to postpone after you have checked availability of the slot on the website.

If your therapist choose not to accept rescheduling of appointment, you may change therapist by booking your appointment on the website. Alternatively, you can cancel the session. We will refund session fee of your original appointment after less Stripe transaction fee (3.4%+$0.50).

If you reschedule within 48 hours prior to your appointment, your request for rescheduling of appointment may be accepted or rejected depending on many factors after consideration by us and your therapist. We regret that your session will be forfeited if your request which is made within 48 hours prior to appointment is rejected.